Frequently Asked Questions

Frequently Asked Questions

What is the delivery time for my order?

When you order from IvySnuggles, delivery may take a little longer than you might be used to. Our products are shipped directly from our suppliers, allowing us to reduce unnecessary storage and transport costs and offer our products at competitive prices.

The estimated delivery time is approximately 10–14 business days (Monday to Friday, excluding public holidays).

Please note that delivery times are estimates and may occasionally vary due to busy periods, carrier delays or other circumstances outside our control.

What should I do if I haven't received my order yet?

Occasionally, your order may take a little longer to arrive than expected.

If the estimated delivery period has passed and you still haven't received your order, please contact us at sarah@ivysnuggles.com.

Please include your name and order number so we can check the status of your parcel and assist you as quickly as possible.

I want to exchange or return my order. How do I do this?

To request a return, simply contact our customer service team at sarah@ivysnuggles.com.

Please include:

  • Your full name

  • Your order number (for example, #0000)

  • The reason for your return

We will provide you with the relevant return instructions and return address. Once your return has been confirmed, you can send the product back using a carrier of your choice.

How much does it cost to return an item?

Return shipping costs are the responsibility of the customer.

The exact cost will depend on the carrier you choose. Please check the website of your chosen carrier for current return shipping rates.

What are the conditions for returning my product(s)?

We offer a 30-day return period, starting from the day you receive your order.

An item can be returned if:

  • The 30-day return period has not expired;

  • The product is in its original packaging and all original labels are still attached;

  • The product has not been used.

Please see our Returns Policy for further information.

What payment methods can I use?

We accept major credit and debit cards.

Additional secure payment methods may also be displayed at checkout depending on your device, location and the payment options currently available through our Shopify checkout.

If you're unsure whether your preferred payment method is available, simply proceed to checkout to view the payment options available to you before completing your purchase.

All payments are processed through secure and trusted payment systems.

What if I haven't received an order confirmation email?

If you haven't received your order confirmation email, please first check your spam or junk folder.

If you still can't find it, contact us at sarah@ivysnuggles.com and include your full name and the email address you used when placing your order. We'll be happy to help.

Can I cancel my order?

If you would like to cancel your order, please contact us as soon as possible at sarah@ivysnuggles.com.

Please include:

  • Your full name

  • Your order number (for example, #0000)

  • The reason you would like to cancel your order

If your order has already been processed or dispatched, cancellation may no longer be possible. In that case, you can contact us about returning the order after it has been delivered.